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No IM'ing
acurateg May-18-00 03:26 PM
Within the past 2-3 weeks I have lost connection to all my IM programs (ICQ, AIM, MSN, Firetalk). I am using a networked cable modem and ZoneAlarm "firewall". Even with ZA disabled/shutdown it does the same thing: Sends data to servers, and then nothing. So I'm pretty sure at this point it has nothing to do with ZA, as I have used ZA before the problem started. As a matter of fact, I haven't changed anything as far as connections, IP's, Network, settings, etc. But the one thing, I think, that may have affected this is that about the same time I started having problems I installed a program from Mark's AnalogX site, a new program no less, DLLArchive. I used the program to archive a few DLL's that, I thought, were no longer in use. But when I started getting msg's like "Language file not found", "DLL file not found", etc. I decided to restore the DLL's, an option that comes in the program. So even now that I have all DLL's restored, I get the same thing, no connections to IM services. I have reinstalled Firetalk, MSN, AIM, and ICQ2000a and still nothing. I have even tried e-mailing Firetalk, ICQ, and Microsoft, HA what a joke! The guys at ICQ keep telling me to change the ICQ settings to "permanent connection", change port settings, change firewall and proxy settings, even after I told them that I've done that. So, again, please don't suggest anything like that. I think this is a more serious problem, as it has affected ALL my IM programs and only my IM programs. I can connect to Napster fine, IE works (tried reinstalling all components of IE also), and obviously my e-mail works fine (OE5). So, if anyone has some intelligent, technical suggestions I'm willing to try anything now. I thought ICQ used to have a file that patched this problem, but I can't seem to find it, I thought I had used it about 2-3 years ago to fix the same problem. Anyway, if anyone has a good suggestion, please let me know. Thanks.

1. RE: No IM'ing
lbyard May-18-00 03:57 PM
In response to message 0
I would basically go through the following procedure until it was fixed.:
1. Run Windows troubleshooters.
2. Review Microsoft’s Knowledge Base (Start>Help>Web Help)
3. Further troubleshoot the computer, if I had it.
4. Start>Programs>Accessories>System Information>System File Checker>Scan for Altered Files (rarely works, but might in your case)
5. Uninstall, reboot, and reinstall all network adapters, services, protocols, etc. in Start>Settings>Control Panel>Network (this will probably fix it).
6. Reinstall Windows on top of Windows (works sometimes).
7. Repeat step 5.
8. Last resort… Backup all critical data (My Documents, favorites, etc.) to a second hard disk (preferable) or partition (dangerous) with Microsoft Backup, take the hard disk/or active partition down to bare metal, reinstall Windows, restore data, install apps, etc. (I do this on my own computer about every six months).

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