I get the usual icon when trying to scan: "Warming up the lamp" and then nothing happens. The diagnostic test was sucessfully completed but no luck with scanning. I would really appreciate any help! Thanks
1. RE: PLEASE HELP!!! HP 4300 SCANNER PROBLEM... lbyard Aug-15-01 02:03 PM In response to message 0
For starters, use the Site Search to the left and search with the word lamp. Youíll find several related documents/threads. Larry
2. RE: PLEASE HELP!!! HP 4300 SCANNER PROBLEM... Daniela Sep-01-01 06:03 AM In response to message 1
I tried that, nothing doesn't seems to help. I changed the cord from USB to Parallel, reinstall the s/ware and all the basic things... I didn't mention that I can use the "Copy" button which sents it directly to the printer and it works fine. It's just so strange that some things work and some don't!!
4. RE: PLEASE HELP!!! HP 4300 SCANNER PROBLEM... lbyard Sep-02-01 04:08 PM In response to message 2
Well, the scanner works (the USB/parallel interfaces remain in doubt) and does not have a bad lamp. Put it back to USB; thatís where you want it to end-up. Go into the CMOS Setup and be sure USB is enabled. Many motherboards have two places that USB has to be enabled. Disable the USB keyboard in the CMOS if you do not have one. Uninstall the scanner software per instructions. Go to Start, Settings, Control Panel, System, Device Manager and remove all drivers associated with the scanner scanner. If you motherboard has a via chipset (it should say so if it does when it first boots-up, install the VIA USB filter driver (http://www.viatech.com/jsp/en/driver/search.jsp and search with USB). Install the scanner. Check Start, Settings, Control Panel, System, Device Manager for exclamation marks. Run the Windows resource conflict troubleshooter if it does. Nothing is "strange" when it is a scanner with HP on it; just contrary. Larry