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98SE Crash
Kazmierzak Aug-10-01 10:11 AM
( Sorry for the type-o's no spell check.)
I now have had my system which has functioned properly since last December when it was new, crash twice in the last 3 weeks. These are catostofic failures whic require that I reformat the hard drive and start over. On both occations the failure was in the same manner. First the system locked at a print command. This required me to shut it off by pulling the plug on the machine. Some thing I do not like to do. When I started back up the system in both cases locked at the password screen. I pressed the ctrl,alt,del, to get the task manager. The report was "Msqsrv32 Not responding". I hit the end task. That rebooted the machine. It came back with locking at the same point and this time it was "Spool32 Not Responding". Then it just gets worse. I recovered the system by replacing the USER.dat and SYSTEM.dat with some earlier ones that I had saved from when the system was stable. That of course makes many of my current programs in accessable. My question is how can I protect against this kind of crash. I was not running the same programs at the time of the 2 crashes. The only link is the printer which is a HP 952C. I did install it just a month before the first crash.

1. RE: 98SE Crash
lbyard Aug-10-01 02:06 PM
In response to message 0
Prey tell what "just gets worse?

The next time this or another problem occurs, please do not restore old versions of the Registry files. I do not know where this advice is coming from (Ive seen it few times recently), but it is a radical step to take and is poor advice for solving most problems.

Spool32 problems are common and indicate a possible wedged print job(s), which is easily cleared in most cases by double-clicking the printer in Start, Settings, Printers, selecting Printer in the menu, and choosing Purge Print Documents. Furthermore, there are several known issues with spool32 and HP printers and most of them are easily fixed. Check you printer cable and make sure it is not loose. Larry


2. RE: 98SE Crash
Kazmierzak Aug-10-01 04:44 PM
In response to message 1
It just gets worse, means that each time I reboot after the problem starts the system will hang-up at an earlier stage each time. Eventually it will get to the point where once the text screens are done displaying system information Bois, PIC Cards and such you will see just a blank screen with a blinking cursor in the upper left corner of the screen. I think this will stay this way forever, but I do not wait that long. That is where the system will stop each time it is restarted until some intervention is put forth. My next step was to boot from the start-up disk and replace the reg. files. The system then boots just fine but this has its own unique problems.

3. RE: 98SE Crash
lbyard Aug-10-01 05:11 PM
In response to message 2
If this is the same computer in which you replaced the CPU and my hypothesis that the previous processor was remarked is true (i.e., the original processor was overclocked), the problem may have already been fixed. Or, has it happened again since you replaced the CPU? If it has, the memory may be at fault/the motherboard may be showing its age. Larry

4. RE: 98SE Crash
Kazmierzak Aug-10-01 09:49 PM
In response to message 3
This is a different machine, the system here is a Tyan Trinity with a AMD 550-K2 MX, 384 meg PC133 RAM and 2 30Gig ATA 100 WD hard drives. A Diamond 550 PCI Video card. Panasonic CDRW, and a Mitsumi 24x CD, an HP 952 Printer, and a Optiquest monitor. Oh yes and a SB-16 PCI sound card. Also on and off a Copy-Eye scanner. A 300 watt power supply. I put this togiether my self last November and it has run fine until recently. I know the clock is correct I check that and it is set per both Tyan as well as AMD.

5. RE: 98SE Crash
lbyard Aug-11-01 05:14 AM
In response to message 4
The scanner and printer are both USB, and both were connected when you had the problems? Larry

6. RE: 98SE Crash
Kazmierzak Aug-11-01 12:09 PM
In response to message 4
The Scanner is USB the Printer is on LPT1. But I had just been scanning before I had the problem in both cases. Also I always turn off the scanner when I am not using to prolong bulb life. I do not reboot when I want to use it I just turn it on and use it then turn it off. I have always done this but I have had the scanner longer that I have had this computer and printer. Before it was in the LPT1 line and I could not print when the scanner was on. I have not ever had the occasion to print and scan together but I do scan in photos then print them right away. That is why I purchased the HP photo printer, right after I first used the printer is also when I first saw the problem. I have used the printer when not scanning, as well as scanning and not printing with no ill effects.

7. RE: 98SE Crash
lbyard Aug-11-01 04:19 PM
In response to message 6
I would try updating the HP driver. The latest version is dated July 17, 2001 and is available at http://www.hp.com/cposupport/printers/software/dj944en.exe.html. If possible, I would disable any HP software that is initiated at Startup or in LOAD= or Run= line in the win.ini file. Start, Run, enter msconfig is a convenient way of doing it. Turning-off bidirectional printing in the CMOS Setup (change the printer from ECP, ECC, or a combination of both to SPP or normal) may fix the problem. Also, see http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hpdeskjet919040&LC=printers&Tfile=bpd04682#P102_13916. Larry

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