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can't run "msinfo32" "help" in winME
unkwnuser Feb-16-01 12:43 PM
I upgraded from win98 to ME and now I can't run msinfo or help or system info etc. I don't get an error message or anything the hourglass comes up the screen flashes for a second and that's it.
Anyone have this problem?

1. RE: can't run
lbyard Feb-16-01 05:52 PM
In response to message 0
No, I have not seen the problem and I see no reference to it on the Internet, except possibly one about a protected fault in a language I do not understand. The executable may be missing or corrupt, or it is getting hung trying to analyze the computer. It is (supposed to be) located at
C:\Program Files\Common Files\Microsoft Shared\MSINFO\MSINFO32.EXE
As that is the tool one would use to easily extract stuff from the Win CD, you will have to do it manually, which I find to be a real chore when I rarely have to resort to it. For instructions, open a DOS Windows and type:
C:\>extract /?
There is also a MS Knowledgebase Article, Q129605, on how to manually extract cab files at: http://support.microsoft.com/support/kb/articles/Q129/6/05.asp?LN=EN-US&SD=gn&FR=0&qry=Q129605&rnk=1&src=DHCS_MSPSS_gn_SRCH&SPR=W98
Before I would go through the process, I would look for problems in the Device Manager. Larry

2. still trying
unkwnuser Feb-18-01 11:37 AM
In response to message 0
LAST EDITED ON Feb-18-01 AT 11:38 AM (GMT)

I have 2 msinfo32.exe(s) there are located 1 in c:\$Win98UpdateUninstall$ and the other is in C:\programsfiles\commonfiles\microsoftshared\msinfo.
The only one that works is the first one. I still can't run msinfo from start-run.
I have run some test and I need a new a driver for the printer and there was a problem with the system registry (not sure what it is)
My Question is what should I do next. (i know I have to get the driver.) but not sure what I should do with no being able to run MSinfo32.


3. RE: still trying
lbyard Feb-19-01 02:31 PM
In response to message 2
I would do a surface scan on the hard disk. Something appears to be corrupting files. If you can get one copy of msinfo running than you should be able to easily extract (Tools, System Configuration Utility, General, Extract File) a good copy form the Win CD and put it where it belongs. If the msinfo is from an older Windows, the extract function is elsewhere in the menus. Another thing you want to do after restoring msinfo32.exe is run it and do Tools, System Restore. This powerful utility has saved me from doing a clean Windows install on at least two occasions. Larry

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